grandview post acute

Reviews of Grandview Post Acute

Explore Grandview Post Acute reviews to see what people think of our Cookeville, Tennessee skilled nursing facility.

What Our Community is Saying

The feedback shared by residents and their families highlights the dedication of our nursing staff, therapists, social services team, dietary professionals, and support staff. Grandview Post Acute reviews reflect the trust our community places in us every day. We remain committed to providing quality skilled nursing and rehabilitation services while creating a welcoming environment where residents feel respected, supported, and cared for.

All Reviews

4.0

94 reviews

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Profile photo of Donna Wiley
Donna Wiley on Google
20 hours ago

Everyone has been very helpful, my FIL has been taking care of really well. We have only been here for a couple of weeks and will be here for at least another month. They will be working with him to regain upper body strength and then he will be able to come back home.

Business response 10 days ago

We’re ecstatic to hear that our team has been so helpful and that your father-in-law is receiving excellent care. We’re committed to supporting his recovery and helping him regain upper-body strength so he can return home.
Profile photo of Domanic Cook
Domanic Cook on Google
3 days ago

My nana was there for rehab, she got the best care! Her therapy was on point she got to come home full recovery!

Profile photo of Alyssa Owens
Alyssa Owens on Google
3 days ago

Kind and wonderful staff. The new activity room director is amazing and definitely my favorite. Would definitely go back

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TRISTIN Owens on Google
3 days ago

wonderful staff, the activity room director was my all time favorite and is gret. everyone was very kind and helpful. therapy did a fantastic job. If we ever had to go back id definitely choose this place again!

Profile photo of Alexis Ness
Alexis Ness on Google
3 days ago

lovely staff, I went there for my grandmother and they handled her with actual care

Profile photo of sae ki
3 days ago

amazing staff. I had no problem with anyone. everyone is very nice.

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Tristin Owens on Google
3 days ago

My grandmother was there! Staff was so helpful and nice! Recommend 10 outta 10

Profile photo of Kiley Reagan
Kiley Reagan on Google
3 days ago

Great staff, they handle patients with actual care.

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kiley Reagan on Google
3 days ago

My nana was there for therapy and they done a fantastic job!!!

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Brandon Cook on Birdeye
3 days ago

⭐⭐⭐⭐⭐ 5-Star Review – Grandview Post Acute Grandview Post Acute is a place where compassion, dedication, and genuine care truly make a difference. What makes a healthcare facility special isn’t just the services it provides, but the hardworking individuals who dedicate their time and energy to ensuring residents are treated with dignity, kindness, and respect. The staff at Grandview Post Acute deserve recognition for the patience, compassion, and commitment they bring to their work. Caring for others requires more than simply completing daily tasks. It takes a genuine heart, understanding, and the willingness to go above and beyond to make residents feel comfortable, valued, and cared for. I especially want to recognize the shower tech for the outstanding job he does! His dedication to his residents and the pride he takes in his work deserve special acknowledgment. Providing personal care is such an important responsibility, and it takes someone truly compassionate to make residents feel comfortable, respected, and dignified during something as personal as bathing. He demonstrates how important patience, gentleness, professionalism, and attention to detail are in providing quality care. What stands out most is that being a great caregiver isn’t just about getting the job done—it’s about how you make someone feel while doing it. The shower tech deserves appreciation for the effort he puts into making sure residents receive the personal attention and care they deserve. Sometimes the employees working behind the scenes don’t receive nearly enough recognition, but their contributions are just as important as anyone else’s. Every resident is someone’s mother, father, grandparent, sibling, or loved one, and they deserve to be treated with the same compassion and respect we would want for our own families. It’s the little things—a warm smile, a reassuring word, a gentle approach, and taking the extra time to make someone comfortable—that leave the biggest impressions. Grandview Post Acute is more than just a healthcare facility. It’s a place where compassion, dignity, and quality care can make a lasting difference. Thank you to the dedicated staff, and especially the shower tech, for the important work you do. Your hard work, kindness, and commitment deserve to be seen and appreciated. I would gladly recommend Grandview Post Acute to anyone looking for compassionate care and people who understand the importance of treating residents like family. ❤️ Five stars for the dedication, compassion, and the people who make a difference every single day! ⭐⭐⭐⭐⭐

Profile photo of Lynne Watts
Lynne Watts on Google
6 days ago

Brittany, Teresa and Brandon the shower guy go above and beyond there job to make patients feel comfortable this has been a great stay in Grand View there are other ladies that are extremely nice Thank you

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Lillie Dyke on Google
23 days ago

Laney, Amanda, Lizzie, Paige and all the rest of the staff took the time to talk with me about my sister’s care, as she transitioned to Comfort Care. They were so caring and loving. I couldn’t have asked for better. I love them!

Profile photo of B Nicole
B Nicole on Google
47 days ago

Such a nice facility. Staff are very helpful and friendly

Profile photo of Britney Wayman
Britney Wayman on Google
47 days ago

Excellent facility.

Profile photo of Peggy Young
Peggy Young on Google
50 days ago

Did you get my last post on my experience last time I was there ? It was o. FRIDAY.

Business response 48 days ago

Thank you, Peggy ! We’re happy to hear about your experience on Friday at Grandview Post Acute. Thank you for sharing your feedback with us. Should you need anything else please reach out to us.
Profile photo of Agent NaShawn Miller
Agent NaShawn Miller on Google
52 days ago

I do not normally put this type of review but after my phone call earlier it feels like I should let others know My uncle was sent here after a hospital stay and he was there to receive therapy to get him ready to come home. Wow he was in lot worse condition after his stay than when in hospital. We have managed to get him back to mobility but it has taken lots more than it should have with him being in this facility for over 3 months. When I called them couple of days after discharge to get a referral so he can get refills on his medication they told me they do not do referrals to that type of dr what he has been a patient and he will have to go to his primary care whom he has not even spoken to since before the situation that landed him in the hospital to start with so they do not know anything other than what paperwork they have been sent. This facility is a two star at best and would not advise anyone go unless it is only to have a nurses around the clock. Nurses were great and physical therapist himself was nice guy but they did not achieve any of the goals set.

Business response 48 days ago

We apologize for falling short in meeting your expectations. Please feel free to contact us at (931) 525-6655 to discuss your concerns further, we would really like to speak with you personally at a management level to address these issues.
Profile photo of Margaret Copeland
Margaret Copeland on Google
2 months ago

My mother has had a great first day at Grandview. Everyone has been so kind and helpful.

Profile photo of Teresa Lafever
Teresa Lafever on Google
2 months ago

Was great only thing wish would communicate anything about my mom instead of having to finding out from my mom.

Business response 7 months ago

Hi, Teresa. Thank you for taking the time to leave your review. We appreciate the positive feedback and are glad you had a great experience.
Profile photo of Amy
2 months ago

Absolutely horrified at the level of unprofessionalism!! My family was assured our Mom would receive the care she needed after a life altering event. Less than 24 hours, we are being told that the level of care needed would not be provided here. The nurse for my Mother was absolutely rude and flat out stated she would not be checking on her as much as we were told she would, her name is Theresa. This facility and nursing staff, seen and left feces from one end of the floor to the other in the room. Did not clean it up when it happened, and only had it cleaned when I made it known it was not acceptable care! I highly recommend not putting anyone you care about in this facility. You will be told one thing, while their actions are completely different!

Business response 2 months ago

Thank you for sharing your concerns, Amy. We are truly sorry this was your experience. Feedback like yours is taken seriously, and we want every resident and family to feel respected, heard, and confident in the care being provided. We would appreciate the opportunity to speak with you directly. Please contact us at (931) 525-6655 at your convenience.

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Birdeye provides customer experience and online reputation management related products and services. The reviews on this page were provided by patients and/or family members who submitted a review or survey regarding their stay at our facility. These reviews are submitted via Google, Facebook, Yelp, Caring.com, NursingHomes.com, Bing, etc. All names and other PHI (personal health information) has been removed per HIPAA privacy guidelines. Reviews are screened for PHI, helpfulness, and other guidelines prior to publishing on this website. All content available on this website is protected by copyright and other intellectual property laws.